cordiasouthallfc

Return policy


When you decide to return the items you bought from us, please contact us at support@cordiasouthallfc.com for detailed return process. Please be noted in advance that order number of account email address is needed when you contact us for return.

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 30 days of the delivery date. 
  • Items must be unworn, unwashed, have original tags attached, and returned in their original packaging.
  • Items must be free of stains, makeup, deodorant, or wear.
  • Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.
  • All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
  • Damaged, defective, or incorrect itemsmust be reported within 7 days of delivery. 
  • Return drop-offs are not accepted at our DC or corporate office.

 

Returned-to-Sender & Refused Packages

 

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
  • Returned-to-Sender or Refused packages will be restocked and we will contact you to send you the items you bought again or refund youminus the initial shipping charge.
  • We are unable to make changes to orders once they have been placed in our system.To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

 

Reserved Rights Regarding Returns

 

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-Central Medical Equipment Rentals Inc. items sent to our Distribution Center will be discarded upon receipt.

 

Exchanges for Online Purchases

 

Presently, we do not accommodate exchanges for purchases made online to be exchanged as we cannot guarantee the item purchased will be in-stock in the dimension desired.

 

Damaged/Defective/Incorrect Items

 

Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via sending email to support@cordiasouthallfc.com. Once we receive your request, we will be in contact with you to address and resolve the issue.

Helpful Hint: Central Medical Equipment Rentals Inc. is not responsible for returns until they reach our Distribution Center. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Central Medical Equipment Rentals Inc. will not accept your returns.


Our Solutions:


1.Central Medical Equipment Rentals Inc.'S Responsibility:

If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.

Once we receive the item, we will refund in full the original product price minus its shipping fee and resend for free a replacement at our expense. This solution is only when Central Medical Equipment Rentals Inc. is responsible for shipping the wrong item/ size.


2.Customer's responsibility

Incorrect order(size of item)

If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.

Unwanted item

If the customer decides that they no longer want the item or simply want to exchange the item, we’ll not accept to refund the purchase money or exchange it.

 

Compensation time-frame



For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

Paypal account refunds: Up to 48 hours

Credit card refunds: Between 7-14 business days

Wallet refunds: Up to 24 hours.

address: 2850 South Douglas Road, 3rd Floor,Coral Gables,Florida 33134

Please contact our customer support for further help. We will do our very best to help you and reply to all messages within 24 hours.





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